Return and Refund Policy
Return Policy ⏰
At Aura, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy.
Return Requirements
- Item must be unworn, unused, with tags, and original packaging
- Receipt or proof of purchase is required
- Contact us at auraversepk@gmail.com or WhatsApp +92-302-0025678
Return Steps
1. Email us to initiate the return process
2. Receive a return label and instructions
3. Send back the item
Exceptions
The following items are not eligible for returns:
- Perishable goods
- Custom products
- Personal care goods
- Hazardous materials
- Sale items
- Gift cards
Damages and Issues
- Inspect your order upon receipt
- Contact us immediately if you notice any damages or issues
Exchanges
- Return the item and make a separate purchase for the desired item
14-Day Cooling Off Period
- Cancel or return your order within 14 days, no justification needed
Refunds
- Approved refunds will be processed within 10 business days
- Contact us if your refund is delayed
Key Contacts
- Email: auraversepk@gmail.com
- Address: Karachi, Pakistan
- WhatsApp: +92-302-0025678
- Choosing a selection results in a full page refresh.